If you have chosen to protect your loan(s) with credit insurance, please read this important information.
Effective April 1, 2015 we are changing the insurance company responsible for underwriting our Credit Life and Credit Disability Insurance Program. On that date, we will begin offering credit insurance in partnership with Minnesota Life Insurance Company 400 Robert Street North, Saint Paul, MN 55101.
Please contact us at 1-800-578-5024 for a copy of the Minnesota Life Certificate. Upon receipt please review the certificate carefully as claims will be administered according to the terms and conditions of the Minnesota Life certificate.
You can show your acceptance of the Minnesota Life plan by continuing to make your loan payment which will include the insurance premium for the Minnesota Life plan.
The change in insurance companies does not affect any benefit payment you may currently be receiving. Any benefits due in connection with your current credit insurance plan will continue to be administered by the prior insurance company according to their certificate of insurance.
If you no longer want to protect your loan with credit insurance please contact us at 1-800-578-5024
A phone scam that has surfaced is targeting members by calling and telling them that their card has been suspended or deactivated, and asking for personal information to reactivate the card. Call One Credit Union immediately if you have received a call such as this and gave information in response to this scam. Remember, we will never call you and ask you to verify personal information. Do not give any information in response to a call you did not initiate. When in doubt, hang up and call One CU or call the phone number printed on the back of your card.
The Attorney General’s office has issued an advisory for consumers to be on the lookout for suspect phone calls or text messages indicating a problem with the consumer’s debit card and asking the cardholder to call a telephone number for assistance, where the perpetrators will attempt to gain confidential personal information. They may also tell you that the card or PIN is blocked and ask you to enter your card number. The AG’s office advises consumers to not respond to such messages and to contact the card-issuing institution if they’ve already responded in order to protect their account. Consumers can also report such scam attempts to the Consumer Assistance Program at firstname.lastname@example.org or 800-649-2424.